We want your experience with Plunder Design to be great! If for any reason you are not satisfied with your Plunder purchase within 30 days, we will be happy to offer a replacement, exchange, or refund.
We pride ourselves on keeping our customers happy and encourage you to reach out to your Plunder Design Stylist or to our customer service department if you have any issues past the 30 day period. Please submit a Plunder Return Form that can be provided to you by your Stylist along with a photo of the item via http://support.plunderdesign.com/support/home
Plunder jewelry that has been in your possession longer than 30 days and needs to be returned will be handled on a case by case basis. Personalized items are not able to be returned and are non- refundable with the exception of manufacturing defects.
After 90 days, your Plunderful purchase is officially yours forever! Enjoy! If you need assistance with a refund or replacement, please contact your Plunder Design Stylist. Please let your Stylist know about any order issues within 30 days from the date of your purchase.
With the significant volume of orders received daily, we strive to have all orders fulfilled and shipped within 7 business days of receipt. This time frame includes the necessary time needed to verify orders prior to being shipped to ensure accurate processing. All personalized items can take up to 14 business days to ship from the day the personalized images are received.
If your Stylist cannot be reached, please contact customer service at (801) 800-8638 or by submitting a ticket via http://support.plunderdesign.com/support/home